Terms & Conditions | Privacy Policy | Delivery Information | Payment Information

Welcome to Bear Grooming. Bear Grooming provides access to the Bear Grooming website, ‘www.beargrooming.co.uk’ (“the website”) and sells our products to you subject to the conditions set out in this document.

This website is owned and operated by Kai Brands Ltd. The registered office is Kai Brands Ltd, address. Registered number 00000 and VAT number 0000.

These Terms & Conditions are the official terms for Bear Grooming website at www.beargrooming.co.uk and for social media applications including but not restricted to Facebook, Twitter and Instagram.
By accessing beargrooming.co.uk and our Applications, you are acknowledging that you have read, understood and are bound by these Terms & Conditions.

Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend the services without notice. We will not be liable for any reason if this website is unavailable at any time or period.

Ownership of rights

All rights, including copyright, in this website are owned by Kai Brands Ltd. All content included on the website, including text, graphics, logos is the property of Kai Brands Ltd and is protected by United Kingdom and international copyright and database right laws.

You may not extract or use any of the contents of this website without Kai Brands’s written consent or permission. You may also not modify, delete, distribute or post anything on this website for any purpose.
We may sometimes provide links to other websites or applications (Third Party Sites). Kai Brands do not monitor, approve or have control over the content posted on these Third Party Websites.

Kai Brands is not responsible for updating the content on Third Party Websites, and you should use and access these Sites at your own risk.

Your Account

In order to purchase any product online, we do request that you complete a registration form – this can be done online. Please ensure that the details you provide us are correct and complete (name, email address, postal address and contact telephone number).

As part of your registration, you will have the option to subscribe to periodic emails detailing information on any new products, services or special offers. Please review our Privacy Policy for full details on how we manage the data that you supply us with.


Bear Grooming greatly values its customers and respects their privacy. Any information that we collect about you is held confidentially and is not used by any third parties.

Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which our privacy policy is part.

Please review our Privacy Policy to understand our practices.

Access to Beargrooming.co.uk

We will do our best to ensure that our website is continually available for you to view. However, at times the website may be disrupted due to the nature of the Internet, repairs/maintenance work or the introduction of new facilities or services.

As a result of using our website, we will log certain information about you using cookies. We use this information to help improve the matching of your interests. If you do not want a cookie to be stored on your computer, use your browser to erase cookies from the computer’s hard drive, or to block all cookies.

If you access beargrooming.co.uk or Applications via your mobile phone, be aware that your carrier's normal rates and fees will apply.

Bear Grooming and any other marks indicated on our website are trademarks or registered trademarks of Kai Brands Ltd or its subsidiaries and is protected by UK and International law. These trademarks may not be used in connection with any product or service that is not Bear Grooming.

This website belongs to Kai Brands Ltd. We value our customers and greatly respect their privacy. We ensure that any information that we collect about you is held with the utmost care and security.

You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register with us you will need to provide details including your name, email address, postal address and contact telephone number. When you register with us your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address. The information that we collect is used to notify customers of any updates to our website, promotional offers, new products, events. This information will be relayed to you by email/newsletter. If you do not wish to receive such information from us, you will have the option to decline such mailings when registering with us.

*We will not disclose information about our customers to third parties except where it is part of providing a service to you – ie arranging for a product to be sent to you.

We use cookies on our site to provide a better user experience. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. These cookies do not contain any personally identifying information.

UK and European Delivery (Within 5 business working days)

Bear Grooming offers free standard delivery on all UK and European orders over £25. For all orders under £25, standard delivery cost would be £5.00. If orders are placed before 1pm, we will despatch all stock items on the same day.

International Delivery

Costs for European International Standard Shipping are dependent on weight and location. Costs will be calculated at checkout. Deliveries to Europe should be made within 5 working days. International deliveries should be made within 7 working days. All deliveries outside of UK are handled by DHL (any other) and are subject to customs inspections.

Returns and cancellations

If you are unsatisfied with your goods, please return within 7 working days of the purchase, depending on the condition of the product, we will refund or exchange any unopened or unused product. We are unable to refund or exchange products that were not purchased on beargrooming.co.uk. You will need to contact the original place of purchase as you are committing to their individual terms and conditions.

Should you wish to cancel an order that you have not received and has not been despatched from our warehouse, please let us know within 24 hours if you would like to have a refund or exchange.

When you purchase any product(s) from our website, we will send you an email confirming receipt of your order and details of your purchase(s).

We will do our utmost to ensure that the product(s) that you have ordered are available, but this cannot always be guaranteed. Where possible, our website is regularly updated to show if products are currently out of stock. If we cannot fulfil your order, we will contact you to let you know when the product(s) will next be available.

All orders on our website will be processed and shipped within 5 working days.
A full list of shipping rates feature on the checkout page of our website. When ordering goods from us for delivery outside of the EU, the recipient may be subject to import duties and taxes – such charges must be borne by the recipient.

We do hope that you will be pleased with the product(s) that you order from us. If you receive any product from us that is faulty or damaged in any way, please do return the item(s) to us within 7 days of receipt of your order. The item should be unopened and sent to: Kai Brands Ltd, address. Please supply us with your name, address and reason for return.

For reasons of hygiene, we are unable to offer exchanges or refunds on any opened or used product.
All Bear Grooming products should be used strictly in accordance with their guidelines and instruction. You should fully check the ingredient list for products before use to avoid potential allergic reactions.

Bear Grooming attempts to accurately display the colour of products, however the actual colours you see will depend on the device/screen you are using.

The products and services available on beargrooming.co.uk are for personal use only. You should not sell or resell the products and services bought. We reserve the right to cancel your order if we suspect suspicious activity.

Gift Cards Coming Soon

We may alter our Terms & Conditions and post a new version to our Website. Please check the Terms & Conditions regularly.